An innovative quantum technology company is looking for a Quantum Success Engineer to support customers using advanced quantum control hardware and software.
This role combines technical troubleshooting, customer onboarding and training, and relationship management. You will help researchers integrate quantum control systems into their experiments, resolve technical challenges and ensure they get the most from the technology, while sharing customer feedback with internal engineering and product teams.
Responsibilities
- Customer onboarding and training: Support hardware installation, setup and integration, delivering technical training both onsite and remotely.
- Technical support: Troubleshoot customer issues involving quantum control systems, helping experimental research teams overcome technical challenges.
- Customer relationships: Build strong relationships with customers, respond to concerns and support customer satisfaction and long-term retention.
- Customer advocacy: Gather customer feedback and communicate insights to product and engineering teams to inform improvements and future development.
- Cross-functional collaboration: Work with internal technical and commercial teams to resolve issues and improve the overall customer experience.
Requirements
- A PhD in experimental physics involving microwave or radio-frequency experiments, or a Master's degree in experimental physics with 1–2 years of relevant industry experience.
- Familiarity with Python programming.
- An understanding of electronics and experimental physics; experience with quantum computing is highly advantageous.
- Experience with embedded systems through academic projects or professional work is desirable.
- Strong problem-solving skills and a proactive, customer-focused approach.
- Excellent communication skills, with the ability to explain technical concepts clearly and professionally.
- Previous industry experience and/or experience in a customer-facing technical role is advantageous.
- Professional fluency in English.
Benefits and opportunity
- Hybrid working: Three days in the office and two days working remotely.
- Generous annual leave: 30 days of paid holiday, in addition to national holidays.
- Competitive compensation: Attractive base salary and a 14% employer pension contribution.
- Company equity: Opportunity to participate in the company's long-term success through Stock Appreciation Rights.
- Relocation support: Relocation package and visa sponsorship for international hires and their families.
- Cutting-edge technology: Work at the forefront of quantum computing, supporting researchers and experimental teams worldwide.
- Career development: Collaborate with physicists, engineers and developers in a growing quantum technology business.
