SummarySeeking an experienced Team Lead to manage and scale a technical customer success team supporting advanced hardware and software technologies. The role combines leadership, operational excellence, customer success strategy, and cross-functional collaboration to deliver exceptional customer experiences while driving continuous process improvement and service scalability. ResponsibilitiesLead, mentor, and develop a high-performing team of technical customer success engineers.Design, implement, and improve scalable customer success processes and service models.Develop and maintain standard operating procedures, playbooks, and operational best practices.Oversee the customer lifecycle, including onboarding, training, ongoing support, and customer engagement.Ensure timely resolution of complex technical issues involving hardware and software products.Act as the voice of the customer by gathering feedback and communicating product improvements to engineering and product teams.Collaborate with sales, engineering, and product teams to align customer priorities and support product development.Support operational growth across multiple regions while promoting consistent global standards. RequirementsSignificant experience leading customer success, technical support, or customer engineering teams.Proven ability to build, manage, and scale high-performing technical teams.Experience supporting complex hardware and software products.Background in designing and implementing customer service models, service packages, or service level agreements (SLAs).Experience working in fast-paced start-up or scale-up environments, with an understanding of organisational growth.Strong leadership, coaching, communication, and stakeholder management skills.Ability to develop structured processes and drive operational excellence.Experience with high-performance computing (HPC), data centre technologies, or quantum technologies is advantageous. BenefitsOpportunity to lead and shape a growing technical customer success function.Work with cutting-edge deep technology in a collaborative environment.Career development within a rapidly growing, innovation-focused organisation.Exposure to international customers and cross-functional teams.Competitive salary and benefits package.
George Templeman